Q&A with White Rhino Bags

Q: Why buy cruelty-free?

A: In today’s world there are literally endless options available at your fingertips that make cruelty-free not only an ethical choice but an easy and convenient one! Cruelty-free and vegan leather is often much less expensive than genuine leather, doesn't require as much care and maintenance, and come in even more color and texture options than the 'real deal'. You get the added bonus of knowing no sentient creature suffered for your style choice.

Q: How long will my order take to arrive?

A: Orders going out within the USA usually take between 3-7 business days in normal conditions and orders to Canada usually take between 10-15 business days. Mail systems can be unpredictable at times and can be affected by thing like weather, high seasonal volume, and other variables. Tracking numbers are provided with all orders so you may check on the progress your package has been made in getting to you.  

Q: I need my order to arrive ASAP! Can I arrange priority shipping?

A: Sure no problem! We can arrange to send your order via an express mail services which will ensure your package arrives as quickly as possible. Please contact us before placing your order via our Contact Page so we may prepare an estimate for you as expedited package rates will apply.

Q: I don’t live in the United States or Canada, how can I place an order?

A: We can arrange to send packages to other countries! Please contact us via our Contact Page prior to placing your order. We will estimate shipping costs to your unique location and set up a code so you can complete a purchase through our checkout page. Please be mindful that customs, tariffs and/or brokerage fees may apply to internationally shipped items.

Q: How do I clean the bags? Especially the white ones…

A: Cleaning your White Rhino Bag is super easy! Check out this short video tutorial on how to Clean your vegan leather bag

Q: What is your returns policy?

A: We have an easy returns policy in place. Please preview our Returns Policy here.

Q: What is the difference between cruelty-free and vegan leather?

A: Vegan leather refers to any material that was designed to look like leather without the use of any animal products. Cruelty-free is a term used to describe products that are not tested on animals. While many items may be one or the other, here at White Rhino Bags we are both!

Q: Are these the same as Faux Leather?

A: Faux leather is a blanket term used to describe any leather-like material that is not made from the hide of an animal.

Q: What are the products by White Rhino made from?

A: White Rhino Bags only stocks products made from PU, Vinyl, Cork and other recycled, plant-based and man-made materials (never animal-derived fabrics!). These cruelty-free materials are easily molded, dyed and manipulated to feel and look genuine so you can still enjoy the 'look' without the loss of life. We offer a number of different leather-like textures and fabric types to compliment a broad style preference. Learn more about vegan leather here.

Q: Are your bags water resistant? How do you clean them?

A: Yes! Our bags are water resistant but, of course, not intended to be submerged or otherwise in contact with water for extended periods of time. Washing is very easy! Simply run a moist cloth over the exterior to remove dirt and dust. Occasionally you may use soap for stubborn dirt and then buff with a cloth and a little bit of coconut oil to maintain the shine and moisture of the material. For light colored items we’d suggest avoiding colored soaps or brightly dyed clothes to avoid potential color transfer or discoloring. Watch this quick cleaning tutorial here.

Q: Where are your products designed and manufactured?

A: White Rhino Bag’s collections are designed in-house. We have two main offices, one in British Columbia Canada and one in Austin Texas. We have an amazing partnership with a crafthouse in Vietnam who we work with to manufacture many of our designs. We also work with a small selection of responsible and certified fabric and accessory manufacturers in Zhejiang and Fujian to curated pieces which supplement our in-house designs and allow us to offer you a range of styles choices and price-points. Other aspects our operations including graphic design, printing, limited edition fabrics, notions and other collaborations are sourced locally in Austin and Vancouver as giving back to small business in our communities is important to us. We hope to continue to travel to new places and meet new partners who share our vision and love for ethical, sustainable and cruelty-free fashion, and to share our designs with the world!

Do you have a question that wasn’t answered here?

Please send us a message through the Contact Page. We’d love to answer any question you might have!