Q&A with White Rhino Bags

Q: Why buy cruelty-free?

A: In today’s world there are literally endless options available at your fingertips that make cruelty-free not only an ethical choice but an easy and convenient one! Cruelty-free and vegan leather is often much less expensive than genuine leather, doesn't require as much care and maintenance, and come in even more color and texture options than the 'real deal'. You get the added bonus of knowing no sentient creature suffered for your style choice.

Q: How long will my order take to arrive?

A: Orders going out within the USA usually take between 3-7 business days in normal conditions and orders to Canada usually take between 10-15 business days. Mail systems can be unpredictable at times and can be affected by thing like weather, high seasonal volume, and other variables. Tracking numbers are provided with all orders so you may check on the progress your package has been made in getting to you.  

Q: I need my order to arrive ASAP! Can I arrange priority shipping?

A: Sure no problem! We can arrange to send your shipping via First class or Priority mail services which will ensure your package arrives as quickly as possible. Please contact us before placing your order via our Contact Page so we may prepare an estimate for you as expedited package rates will apply.

Q: I don’t live in the United States or Canada, how can I place an order?

A: We can arrange to send packages to other countries! Please contact us via our Contact Page prior to placing your order. We will estimate shipping costs to your unique location and set up a code so you can complete a purchase through our checkout page. Please be mindful that customs, tariffs and/or brokerage fees may apply to internationally shipped items.

Q: What is your returns policy?

A: We have an easy returns policy in place. Please preview our Returns Policy here.

Q: What is the difference between cruelty-free and vegan leather?

A: Vegan leather refers to any material that was designed to look like leather without the use of any animal products. Cruelty-free is a term used to describe products that are not tested on animals. While an item may be one or the other, here at White Rhino Bags we are both!

Q: Are these the same as Faux Leather?

A: Faux leather is a blanket term used to describe any leather-like material that is not made from the hide of an animal. This includes polyurethane (“PU”), and polyvinyl chloride (PVC – “Vinyl”) and the term ‘synthetic’ leather.

Q: What are the products by White Rhino made from?

A: White Rhino Bags only stocks products made from PU, PVC and other recycled and man-made materials (never animal-derived fabrics!). These cruelty-free materials can easily be molded, dyed and manipulated to feel and look genuine so you can still enjoy the 'look'. We offer a number of different leather-like textures to compliment a broad style preference. Learn more about vegan leather here.

Q: Is your leather water resistant? How do you wash it?

A: PU and Vinyl is water resistant but is, of course, not intended to be submerged or otherwise in contact with water for extended periods of time. Washing is very easy! Simply run a moist cloth over the exterior to remove dirt and dust. Occasionally you may buff with a cloth and a little bit of olive oil to maintain the shine and moisture of the material. For light colored items we’d suggest using coconut oil or another clear oil to prevent discoloring.

Q: Where are your products designed and manufactured?

A: White Rhino Bags has partners all over the world who come together to create the perfect product. Our Signature Collections are designed in-house, and we search far and wide for other unique items that match our values to bring you a range of styles and selection. Aspects of the manufacturing and design process take place in Vancouver,  Zhejiang, Austin, Fujian, Vietnam and we hope to continue to travel to new places and meet new partners who share our vision and love for cruelty-free, vegan bags and accessories.

Do you have a question that wasn’t answered here?

Please send us a message through the Contact Page. We’d love to answer any question you might have!